Elklan Shop Terms and Conditions


Elklan Training Ltd can accept online payments by a selection of credit or debit cards. Companies and organisations only can opt to pay by invoice with a Purchase Order number if required, sending a cheque in the total amount to Elklan Training Ltd, quoting your order number, to Parkside, Station Road, St. Mabyn, Cornwall, PL30 3BN. Products will only be send on successful receipt of payment. Digital downloads will only be available on successful receipt of payment.


Goods are normally despatched within 7 working days from receipt of order. Delivery times are not guaranteed so if you require next day delivery please contact us.

In the unlikely event that an item is temporarily out of stock, you will be notified by email.

Postage rates are available here.


If you are not completely satisfied with your purchase, please return it for a full refund of the purchase price and in the original packaging if possible. The invoice number must be quoted on all returns.

If you receive a damaged or incorrect item, contact customer service no later than 7 working days of receipt.

If there is extensive damage to the package on delivery, we suggest that you refuse the order and contact customer service immediately. Please have your order number available when you contact us.

If you wish to exchange an item, simply contact our Customer Services.

Please note: Unfortunately, we are unable to refund postage and packaging charges and any unwanted/exchanged items are returned at the cost of the sender. No returns can be accepted after 30 days.